This Privacy Policy describes how Waterfront Logistics LLC (“Service Provider” or “Waterfront Logistics”) collects, uses, and protects your personal information in connection with the provision of its financial modeling Software-as-a-Service (the “Service”). By using the Service, you expressly consent to our use of your personal information consistent with this Privacy Policy.
Account Registration Information: When you create an account or register for the Service, Waterfront Logistics collects basic personal information such as name, email address, phone number (if provided), and company details. This information is necessary to set up your account, provide you with access to the Service, and communicate with you regarding updates and account support.
Usage Data and Metrics: Waterfront Logistics collects anonymized usage data and metrics related to your interactions with the Service, such as user requests, activity logs, and feature utilization, transportation routes analyzed, and pricing information derived therefrom. This data is collected solely for the purpose of improving and optimizing the Service, identifying areas for enhancement, and troubleshooting any issues. Your organization has the option to opt out of sharing certain usage data and metrics, as stipulated in the specific Purchase Order or agreement governing your use of the Service.
Data Handling: Waterfront Logistics does not collect or store your proprietary, private, or otherwise sensitive data, however, encrypted data objects may be temporarily cached in memory for performance optimization during a user session. These cached data objects are automatically purged upon session termination or after a predetermined period of inactivity, and are never persisted or stored by Waterfront Logistics.
Platform Health Metrics and Telemetry Data: Waterfront Logistics collects basic platform health metrics and telemetry data, which cannot be disabled, to monitor the performance and reliability of the Service, identify potential outages or issues, and ensure reliable service delivery. This data does not include any personal or sensitive information and is used exclusively for internal monitoring and maintenance purposes.
Your Right to Access and Correct Personal Information. To the extent we collect your personal information, you have the right to reasonably request access to, and the ability to correct such information and Waterfront Logistics will exercise commercially reasonable efforts to grant such access provided such information remains within its control.
Waterfront Logistics does not sell, trade, or rent your personal information to third parties for marketing or advertising purposes.
Waterfront Logistics may share limited account identification details with trusted third-party service providers who assist us in operating, maintaining, and providing technical support for the Service. This sharing is solely for the purposes of facilitating service delivery, troubleshooting, and addressing technical issues. These service providers are contractually obligated to maintain the confidentiality and security of the shared information and are prohibited from using your information for any other purpose.
Waterfront Logistics may also disclose your personal information if required by law, legal process, or in response to valid requests from public authorities, such as court orders or government investigations. In such cases, Waterfront Logistics will make reasonable efforts to notify you before disclosing your information, unless prohibited by law or court order.
Waterfront Logistics is dedicated to maintaining the confidentiality and integrity of client data entrusted to our Service offerings. With a commitment to safeguarding your personal information, Waterfront Logistics employs industry-standard security measures around encryption, authentication, and data protection. These are designed to shield your data from unauthorized access, misuse, or disclosure. While Waterfront Logistics strives to implement commercially viable and advanced security practices, it's important to understand that no digital platform can offer absolute security. Waterfront Logistics continuously works to enhance our security measures in alignment with evolving threats and standards to ensure the highest level of protection for your data.
Waterfront Logistics retains your data only for as long as is necessary to deliver our Service effectively and to fulfill our legal and regulatory responsibilities. This includes adhering to financial, tax, and legal reporting requirements which may necessitate holding onto certain data for specified periods.
Upon the termination of your subscription, Waterfront Logistics will securely erase your data from our systems within 30 days, except when legally obligated to maintain records or for purposes of commercially reasonable backup and archival procedures.
The Service may integrate with or connect to third-party services and technologies each subject to their own privacy policies and data practices. Waterfront Logistics encourages you to review the privacy policies of any third-party services before enabling integrations or sharing data.
Waterfront Logistics does not exercise control over, nor does it assume responsibility for, the content, security measures, or privacy protocols of any integrated or accessible third-party services or technologies. Engaging with third-party services through our platform is done at your sole discretion and risk.
Waterfront Logistics may update this Privacy Policy from time to time. Your continued use of the Service constitutes acceptance of the updated Privacy Policy.